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If personal information is being collected in your survey, you must ensure that the information has been provided consensually and that it is stored only in Canada.

If you are not collecting any personal information, you are free to use any online survey tool as long as the survey is completely anonymous.

We strongly recommend using the official UBC Survey Tool which is hosted in Canada and fully compliant with FIPPA.

The method for determining if your device is encrypted changes per device.

To check if your computer is already encrypted, please refer to the guides provided in this Knowledgebase Article.

To check if your mobile device is already encrypted, please refer to the "Mobile Devices" tab on the Encrypt my Devices page.

To request encryption for your computer or mobile devices, send a request to your local IT support administrator. Learn more about encryption on the Encrypt my Devices page.

If the theft occured on campus, report it to your local police station's non-emergency line, then relay the information to Campus Security at 604.822.2222 (Vancouver) or 250.807.9236 (Okanagan). If the device was used to access, store, or transmit personal information - please report the incident immediately to security@ubc.ca.

Learn more about reporting a privacy and information security incident.

Representatives from the Privacy and Information Security Team are available to drop by your department or faculty to answer any of your security-based questions.

These informal sessions were created to allow for a chance for staff and faculty to have a direct line into privacy and information security experts at UBC.

To schedule an information session, please email privacy.matters@ubc.ca. Someone from the team will be contact you as soon as possible.

If you become aware of a privacy or information security incident, you should immediately:

• Vancouver: send an email to security@ubc.ca or call 604.822.6141
• Okanagan: send an email to security@ubc.ca or call 250.807.9236

Depending on the severity of the situation, you will also need to inform:

• Your supervisor - for all incidents, except for phishing attempts
• Departmental IT support - for all incidents involving electronic information and/or systems they support (e.g. lost devices, malware, hacked websites)
• Campus security - for all incidents that involve the physical security of the UBC campus (e.g. you suspect a crime has occurred) you can call 604.822.2222 (Vancouver) or 250.807.8111 (Okanagan).

A Virtual Private Network (VPN) connection uses encryption to protect data and prevent others from listening-in on the data that is transferred between your computer and the campus network.

UBC Information Technology offers free VPN services to UBC students, faculty, and staff at both the Vancouver and Okanagan campus. Learn how to install the VPN service on your device.