Resources

Resources

A variety of links available for learning about and implementing privacy and information security policies

Arm yourself with knowledge

Build your knowledge and awareness on how to stay secure online and prevent your data from landing in the hands of cybercriminals with the resources on this page. With cybercrimes on the rise, it's important to remain educated so you can protect your information and the information of others that you are associated with.

Frequently Asked Questions

How can I ensure the information I collect using a survey stays secure?

If personal information is being collected in your survey, you must ensure that the information has been provided consensually and that it is stored only in Canada.

If you are not collecting any personal information, you are free to use any online survey tool as long as the survey is completely anonymous.

We strongly recommend using the official UBC Survey Tool which is hosted in Canada and fully compliant with FIPPA.

How do I know if my computer or mobile device is already encrypted?

The method for determining if your device is encrypted changes per device.

To check if your computer is already encrypted, please refer to the guides provided in this Knowledgebase Article.

To check if your mobile device is already encrypted, please refer to the "Mobile Devices" tab on the Encrypt my Devices page.

How can I request encryption for my computer or mobile device?

To request encryption for your computer or mobile devices, send a request to your local IT support administrator. Learn more about encryption on the Encrypt my Devices page.

How can I report a lost or stolen device?

If the theft occured on campus, report it to your local police station's non-emergency line, then relay the information to Campus Security at 604.822.2222 (Vancouver) or 250.807.9236 (Okanagan). If the device was used to access, store, or transmit personal information - please report the incident immediately to security@ubc.ca.

Learn more about reporting a privacy and information security incident.

How can I request a privacy and information security session?

Representatives from the Privacy and Information Security Team are available to drop by your department or faculty to answer any of your security-based questions.

These informal, 90 minute sessions were created to allow for a chance for staff and faculty to have a direct line into privacy and information security experts at UBC.

To schedule an information session, please email privacy.matters@ubc.ca. Someone from the team will be in contact with you as soon as possible.

How do I report a security incident?

If you become aware of a privacy or information security incident, you should immediately:

Depending on the severity of the situation, you will also need to inform:

  • Your supervisor - for all incidents, except for phishing attempts
  • Departmental IT support - for all incidents involving electronic information and/or systems they support (e.g. lost devices, malware, hacked websites)
  • Campus security - for all incidents that involve the physical security of the UBC campus (e.g. you suspect a crime has occurred) you can call 604.822.2222 (Vancouver) or 250.807.8111 (Okanagan).

How do I request VPN or VDI?

A Virtual Private Network (VPN) connection uses encryption to protect data and prevent others from listening-in on the data that is transferred between your computer and the campus network.

UBC Information Technology offers free VPN services to UBC students, faculty, and staff at both the Vancouver and Okanagan campus. Learn how to install the VPN service on your device.

A Virtual Desktop Interface (VDI) allows the user to have a computer where the operating system, all applications, and data are kept on a central server instead of a local desktop. This Virtual Desktop allows users to access their work anywhere via the Internet and with new devices such as smartphones and tablets. Learn how to install the VDI service on your device.

How do I gain access to Workspace?

To start using Workspace:

  1. All active UBC faculty and staff (with EAD accounts) are automatically provisioned with Workspace 2.0 access.
  2. Workspace provisioning may take up to 24 hours after your appointment is active and an email address is attached to your EAD account
  3. Go to www.workspace.ubc.ca
  4. Enter Group ID: UBC and enter your Enterprise Active Directory (EAD) login credentials under the Username and Password. (For most, this is the same as your Campus-Wide Login (CWL) login information)

 

How do I encrypt my email attachment?

If you are sending sensitive information over email, it is important that you encrypt the attachment first. The Faculty of Arts Instructional Support and Information Technology has a great description on how to encrypt small attachments and larger attachments to send through FASmail. Click here to read through the instructions.